A High-Growth Services Business in the Ride Share and Services industry is building out their Operations and seeking a Site Operations Manager, will be reporting to the CEO, Founders, and Owners. Will be leading Site Operations - Customer Support, Logistics, and drive customer experience. Their office is in Chicago. This role is in-office Monday-Friday.
Responsibilities:
- Lead business and logistical transportation operations interacting with customer, dispatch, account reconciliation, and scheduling
- Lead operating and budgeting and targets including: pricing, utilization, and cost analysis; Reporting to executive management team
- Manage, train, and lead customer support and logistic teams
- Lead and Manage admin operations including location payroll, billing, and staffing
- Resolve personnel and customer inquiries
- Drive internal hiring
Experience Needed:
- Bachelor’s degree Is a Must within business, operations management, and or analytics
- +6 years of Industry Experience within Hospitality, Retail, Logistics
- +4 years of management experience, preferably within a tech-service business
- Other experience needed: data/analytics review, team collaboration,
- Google Sheets experienced needed tracking metrics