LHH is seeking a dedicated and detail-oriented professional for a direct hire B2B Customer Service job opportunity in Hickory, NC! The ideal candidate has customer service and order entry experience within manufacturing or distribution and can work well in a fast-paced environment! This position is fully onsite Monday - Friday.
Responsibilities:
- Respond promptly to a high volume of inquiries via phone and email.
- Understand and evaluate client requirements to deliver tailored support.
- Act as a central point of contact between clients, logistics, production, and sales teams.
- Foster strong relationships with business accounts through clear and consistent communication.
- Ensure all client data and order details are accurately recorded and maintained.
- Achieve performance benchmarks related to order processing and call management.
- Oversee consignment inventory accounts, ensuring timely updates and replenishments.
Qualifications:
- Demonstrated experience in a customer-facing role, preferably in a B2B setting.
- Skilled in managing phone interactions with active listening and professionalism.
- Proficiency in Microsoft Excel, including functions like VLOOKUP and data sorting/filtering.
- Capable of adjusting communication style to suit various client personalities and needs.
- Strong verbal and written communication abilities.
- Excellent organizational skills with the ability to juggle multiple tasks and deadlines.
- Experience working with ERP platforms.
- Collaborative mindset and comfort working within a team-oriented environment.