Clinical Applications Support Analyst
Overview:
We are seeking a detail-oriented, technically skilled Clinical Applications Support Analyst to manage, support, and optimize clinical software systems across our healthcare environment. This role serves as a vital bridge between clinical users and technical teams, ensuring efficient system performance, user satisfaction, and compliance with healthcare regulations.
Key Responsibilities:
- Configure and maintain clinical application settings to meet operational and clinical workflows
- Provide front-line technical support and training to clinical and administrative users
- Collaborate with IT teams, vendors, and clinical stakeholders to support system integration and upgrades
- Monitor system performance and reliability; identify and escalate issues proactively
- Ensure compliance with healthcare security protocols, data privacy standards, and regulatory frameworks
- Assist in incident resolution by troubleshooting application issues and escalating as necessary
- Perform system maintenance, version updates, and testing of clinical applications and features
- Conduct and document end-user training sessions, both one-on-one and in group settings
- Create and maintain technical and user-facing documentation, including support guides and SOPs
- Identify and implement opportunities for process improvement in system usage and support
- Analyze data to support decision-making, usage trends, and application optimization
- Maintain thorough knowledge of EHR systems, patient management platforms, and healthcare technologies
- Serve as a liaison between clinical staff and IT, ensuring effective communication and solution delivery
Qualifications:
- Education : Bachelor’s degree in Computer Science, Health Informatics, or related field; equivalent work experience will be considered
- Experience :
- Hands-on experience with EHR systems and healthcare IT infrastructure
- Exposure to configuration, implementation, and support of clinical applications
- Strong troubleshooting skills for clinical systems and medical device integrations
- Familiarity with SQL databases and performance monitoring tools
- Proven experience implementing security and compliance measures in healthcare environments
Core Competencies & Skills:
- Technical Proficiency : Clinical systems administration, data analysis, system monitoring, and application troubleshooting
- Communication : Clear written and verbal communication skills; ability to explain technical concepts to non-technical users
- Customer Service : Patient, empathetic, and solution-oriented when supporting clinical staff
- Problem-Solving : Strong analytical and critical thinking skills for diagnosing complex technical issues
- Team Collaboration : Proven ability to work cross-functionally with clinical, administrative, and technical teams
- Adaptability : Comfortable navigating changes in technologies, workflows, and organizational priorities
- Time Management : Ability to prioritize tasks, manage multiple issues, and consistently meet deadlines
- Attention to Detail : Accurate documentation, thorough testing, and adherence to healthcare compliance standards
- Conflict Resolution : Ability to manage and resolve user concerns calmly and constructively