THIS IS AN HOURLY POSITION - MONDAY TO FRIDAY 7:30 AM TO 4:30 PM
PAY RATE IS $19/HOUR
OVERVIEW OF POSITION:
Coordinate customer’s Quick ship, late orders, general information need from operations and other departments.
RESPONSIBILITIES OF POSITION:
â–ª Act as the main facilitator and point of contact for resolving customer requests that are considered urgent. Requests of this type include, but are not limited to:
â–ª Work with colleagues in Production, Shipping, and Supply Chain to resolve inquires and answer questions that need fast response and resolution for the customer in accordance with the SLA.
â–ª Work with colleagues in Customer Care to resolve customer inquiries and accept handoff from Customer Care colleagues as needed.
â–ª Keep other stakeholders informed of progress and closure of customer requests when needed
▪ On occasion follow up with customers to ensure customer satisfaction with Habasit’s service
â–ª Keep detailed records of all expedite activities
▪ Demonstrate working knowledge of Habasit’s system tools (ERP, CRM) and be capable of using these tools to achieve closure on customer requests.
â–ª Demonstrate passion for achieving customer satisfaction and willingness to take all necessary actions to resolve customer issues.
â–ª Act as single point of contact for sales to work with when needed on late Quick Ships
â–ª Other duties as assigned
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Preferred - Bachelor’s Degree in Business Administration, Marketing or Related Field
• Preferred - 5 years’ experience in customer service, sales and/or marketing
• Preferred – 2 years’ experience with ERP software
• Preferred - High Competency with customer service issues
• Preferred – High Competency with MS Word, Excel, PowerPoint, CRM Applications
SHIFT SCHEDULE
Monday to Friday - 7:30 am to 4:30 pm