Customer Experience Manager

Position: Customer Experience Manager

Location: Arlington, VA (Hybrid, 3 days onsite)

Experience: 8-10 years of experience in a senior customer success or customer experience role. Previous e-commerce experience is required.

Education: Bachelor's degree in Business Administration, Marketing, or related field.

Type: Full-time; Direct hire

Schedule: Monday – Friday

Greene Resources is seeking a Customer Experience Manager to join a growing and dynamic team! Drive strategic initiatives that enhance customer satisfaction and loyalty. This role requires a visionary leader who can develop and execute plans to improve customer experience across all touchpoints, ensuring a consistent and high-quality interaction with our client's brand.

Job Description:

• Provide leadership, planning, and strategic execution for all processes and activities that impact our customers.
• Develop, design, and deliver improvements to company policies, operational processes, and procedures to enhance customer experience.
• Coordinate cross-functional activities focused on providing a consistent experience across all customer touchpoints.
• Lead multiple teams responsible for promoting and increasing awareness and loyalty across all company brands.
• Build strong, collaborative teams through leadership, mentoring, and employee engagement.
• Culture Promotion: Promote an interactive employee culture by communicating a clear mission, vision, and values.

Position Requirements:

• Experience in developing and implementing customer experience improvements.
• Experience with consumer goods in a B2C environment with e-commerce preferred.
• Knowledge of customer experience management tools and methodologies.
• Strong leadership and team management skills.
• Excellent strategic planning and execution abilities.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively across departments.

Greene Resources is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.