Job Title: HR Customer Experience Associate
Location: Chicago, IL – Hyde Park
Industry: Healthcare / Hospital
Compensation: $20.00 – $21.25 per hour
Work Schedule: Monday–Friday, 8:30 AM – 5:00 PM, 100% on-site
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a leading healthcare organization committed to delivering exceptional patient care and employee support. This role plays a key part in providing front-line HR assistance to employees and staff members in a busy, fast-paced hospital environment.
Job Description:
The HR Customer Experience Associate will serve as the first point of contact for employee inquiries related to human resources, benefits, and policies. This role will handle requests through phone, email, and in-person interactions, ensuring prompt, accurate, and professional service while maintaining detailed case records.
Key Responsibilities:
- Respond to incoming calls, emails, and in-person inquiries, offering guidance on HR-related topics and escalating complex issues when necessary.
- Accurately document all interactions in the HR case management system to ensure timely follow-up and resolution.
- Enter, update, and retrieve information in HRIS systems, ensuring data accuracy and compliance.
- Assist employees with benefits enrollment, policy navigation, and general HR processes.
- Direct requests outside of scope to appropriate HR specialists or supervisors.
- Maintain thorough records of discussions and actions taken for future reference.
- Support HR initiatives such as open enrollment and policy updates.
Qualifications:
- High school diploma or equivalent required; bachelor’s degree preferred.
- At least 1 year of customer service experience in HR, healthcare, or a contact center environment.
- Familiarity with HRIS systems (experience with Oracle or Epic a plus).
- General understanding of HR, benefits, or payroll processes.
- Strong verbal and written communication skills.
- Ability to handle a high volume of inquiries in a fast-paced, structured environment.
- Strong organizational skills with the ability to multitask effectively.
Additional Details:
- This is a long-term temporary role with the potential to convert to a permanent position.
- Business casual dress code.
- Public transportation accessible; no free employee parking available.
Perks:
- Opportunity to work with a respected healthcare organization.
- Collaborative team environment.
- Valuable HR and healthcare industry experience.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.