Customer Service Coordinator

Position Overview

Ultimate Staffing Services is excited to announce a wonderful opportunity for a Customer Service Coordinator to join the team of a renowned non-profit organization in Florida. This role is integral to the office, ensuring the smooth operation of customer interactions and maintaining a welcoming environment for clients. The candidate will have the chance to work in a dynamic setting, handling various administrative tasks that are crucial to the organization's success.

Responsibilities

• Meeting and greeting customers with a friendly and professional demeanor.
• Answering a high volume of phone calls and providing excellent customer service.
• De-escalating calls and resolving customer concerns efficiently.
• Accurate data entry of customer information, including sensitive details such as Social Security numbers, dates of birth, and addresses.
• Scheduling and coordinating appointments for customers and staff.
• Maintaining office cleanliness and managing office supplies.
  

Qualifications

• Must be computer savvy and comfortable with technology.
• High attention to detail and accuracy in data entry.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills and ability to manage time efficiently.
  

Required Work Hours

Work hours are Monday through Thursday, 7:30 AM to 6:00 PM. Training will be conducted in the Clearwater office from 8:00 AM to 4:30 PM, Monday through Friday.

Benefits

• Health benefits are 75% covered by the employer.
• 10 paid holidays.
• 401(k) match program.
  

Additional Details

The pay range for this position is $18 to $19 per hour, offering a competitive rate for the ideal candidate.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.