Please Note: **No Third-Party or C2C Firms**
*Must be able to work in the United States without sponsorship*
We are searching for a Customer Service Rep II on behalf of our client. This is an 11-month contract assignment. (W-2)
Location: Houston, TX 77002
11-month contract assignment. (W-2)
Pay rate: $18.50 /hr.
Your Day-to-Day:
- Must be able to work a schedule of Monday – Friday 11-8 pm.
- This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
- Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
- Provides direction and guidance to less experienced team members.
- May receive inbound Assist telephone calls.
- Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
- Also, work with call centers and customers to resolve agency/customer issues.
- Reports fraudulent conditions to management.
Requirements
- A High School Diploma
- 2 years of customer service experience
- Any experience in Texas deregulation a plus
EOE of Minorities / Females / Vets / Disability
FL: Job # 18028