A leading provider of industrial and construction supplies is seeking a Full-time Customer Service Representative to join their team.
This role requires a detail-oriented individual with strong customer service skills and a high level of accuracy in data entry. The ideal candidate will be proactive, reliable, and committed to delivering exceptional customer support while maintaining accurate records and order information.
Benefits:
- Health Insurance
- 401K with employer match
- PTO & Sick leave
- Direct Hire
Payrate:
- $19/hr - 22/hr (based on experience)
Responsabilies
- Communicate with customers via phone, email, and chat to provide product and service information, respond to inquiries, and resolve concerns in a timely and professional manner.
- Support customers with order processing, billing inquiries, and troubleshooting issues to ensure a seamless and positive experience.
- Build and maintain strong, positive relationships with customers through clear, empathetic, and effective communication.
- Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
- Understand customer needs and recommend appropriate products or services to help them achieve their goals.
- Maintain up-to-date and accurate customer records with a strong attention to detail.
Requirements
- Proficient with ERP systems; Macola knowledge is a plus.
- Minimum 3+ years of Experience in Customer Service
- Experience in the HVAC industry is a strong asset.
- Strong interpersonal and written skills.
- Accurate in data entry and record-keeping.
- Proactive and efficient in addressing customer issues.
- Bilingual (Spanish/English) preferred, but not required.
If you are interested, apply online or contact us today at 954 932 0477 Ext 405 or 402. You can also send us your resume at with your name and order #2176 in the subject. Looking forward to hearing from you!
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