Position Summary:
Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.
Key Responsibilities:
- Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.
- Process all incoming sales orders including phone, web, email, EDI into ROI.
- Generate quotes on stock products.
- Complete all required shipping documentation for proper delivery of foreign orders.
- Perform invoicing as required including adding freight charges and billing customers.
- Process all credit card orders.
- Process daily incoming company mail.
- Provide administrative support for Sales Support, Sales, etc.
- Adhere to all ISO 9001 policies and procedures that govern our business.
- Performs other duties as assigned.
Education:
- High School Diploma, GED, or equivalent experience
Experience:
- 0-1 years’ prior relevant experience
Minimum Requirements/Qualifications:
- Ability to interact with customers in a professional manner
- Basic computer skills including Microsoft Office
- Excellent communications and customer service skills
- Good organizational and team related skills
- Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
- Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
- Strong work ethic and an ability to excel within a rapidly changing and growing organization