Customer Service Representative

Job Title: Customer Service Representative

Department/Group: Sales

Location: PCE Office, Huntington Beach

Travel Required: No

Date posted/closed: 8/6/2025 until filled

Position Type: Full-time

Compensation: $25-$32/hour, DOE

Remote: No

Job Description

OVERVIEW

PCE, a live events production company, is looking for a Customer Service Representative to support our company in Huntington Beach, CA. Business hours are Monday – Friday, 9am-5:30pm. PCE focuses on offering a remarkable client experience through customer service and industry expertise. At PCE, it doesn't matter what it is, if the client can dream it, we can do it! PCE thrives on challenges beyond the norm and prides itself on promoting a gratifying workplace in this fast-paced, always-changing industry.

This role will report directly to sales management, performing a wide range of CSR and administrative support activities in a fast-paced environment to facilitate the efficient operation of the organization. Duties included, but not limited to:

DUTIES

You will be expected to carry out the duties and responsibilities described below, as well as all other duties and responsibilities as assigned. These duties and responsibilities are periodically updated to reflect business needs.

• Interact with customers via telephone, email, or in person to provide support, quotes, and information on products or services.
• Using company ERP will create quotes for customers and walk through to completion.
• Create, process, and receive payment for walk-in orders.
• Manage and maintain client account paperwork utilizing business software.
• Assist Retail and Rental Sales team with small client orders.
• Regularly assist sales team with orders.
• Create and track purchase orders.
• Performs other related duties as assigned.

REQUIREMENTS

• Minimum two years’ recent experience in CSR role.
• Minimum one-year recent experience in the Entertainment Industry.
• Excellent communication skills: grammar, verbal and written.
• Must be a team member and interact well with others.
• Must be comfortable interacting with lots of people, outgoing and talkative a plus.
• Must be flexible and able to maintain professionalism under pressure.
• Advanced computer skills in Microsoft Office: Outlook, Excel, Word; PowerPoint a plus.
• Ability to learn new software programs as needed.
• Ability to show up on time and work well without supervision.
• Knowledge of principles and practices of basic sales and CSR skills.
• Attention to detail and accuracy.
• Flexibility and adaptability.
• Willing to learn.
• Working knowledge of sales principles and practices, and the function and capability entertainment technology equipment.
• Exceptional sense of priority; Strong organizational skills; Customer oriented service; Tact; Professionalism; Physical condition commensurate with the demands of the position.

ADDITIONAL NOTES

PCE is an equal opportunity employer. PCE offers a range of employer-sponsored health coverage, including medical, dental, vision, and chiropractic packages, as well as vacation allowances, for all full-time employees. The Qualified Candidate will be subject to drug screening and live scan upon hire and on a random basis thereafter.