Customer Service Representative

Job Description

· Answer inbound phone calls in a timely professional manner

· Effectively develop rapport to establish potential client relationships

· Timely follow up at Sales Representatives request or customer request

· Effective and professional communication with customers and Sales Force

· Professionally and effective solve customer immediate problems

· Professionally and effectively answer incoming E-Commerce Chats from customers

· Professionally and effectively answer incoming ProKeep Texts from the sales force

· Other additional tasks as needed

• Authority to stop/allow orders within prescribed limits.
• Authority to enter orders to system.
• Authority to modify order pricing and quantities.
• Authorized to access customer account records and provide customer information to customers and sales managers.
• Authority to request/instruct special shipping instructions.
• Authority to process customer credits for returned goods and billing issues.

· Familiarity and skilled in using computer system (which is to include: SAP, Microsoft Outlook, Excel, Word, and the internet)

· Skilled in product knowledge

· Organizational skills in task management

· Effective communication and customer management skills

· Ability to remain objective in stress situations

• Answer customer and Sales Representatives inquiries
• Liaise with Accounts Receivable and Shipping
• Communicate with other departments
• Processing customer credits
• Answer all inbound calls
• Operate as a problem solver/facilitator