Customer Service Representative

Job Title: Customer Service Representative       

Department: Customer Service

Reports to: Customer Service & Custom Director

Job Summary:

We are a golf equipment manufacturer in Missoula, MT looking for a Customer Service Representative. This is a full-time/in-office position Monday – Friday 7 am – 4 pm. We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will have a passion for helping others and a strong commitment to providing excellent customer service. In this role, you will be the first point of contact with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Answer telephone calls from individuals, place orders, track orders, and manage customer questions via email.
• Provide accurate information about products and services, including pricing, availability, and features.
• Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
• Collaborate with other departments to address customer needs and improve service delivery.
• Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction.
• Stay updated on company policies, procedures, and product knowledge to provide informed assistance.
• Participate in training and development sessions to improve skills and knowledge.

Required Skills/Abilities:

• High School diploma or equivalent, additional education or certification in customer service is a plus.
• Previous experience in a customer service role is preferred but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Maintain a positive attitude and commitment to customer satisfaction.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service role preferred but not required.

Physical Requirements:

• Ability to sit at a desk for long periods of time.
• Ability to use a computer/keyboard for long periods of time.