On behalf of our client , a global premium food brand with deep European roots and a strong U.S. market presence , we are seeking a Customer Service Specialist to join the Company's Customer Service and Logistics team.
This company is known for its heritage, quality, and authenticity , producing high-end imported food products enjoyed by households and professional chefs worldwide.
In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes.
This is an excellent opportunity for a customer-focused professional with strong supply chain knowledge, SAP expertise, and a background in CPG who thrives in a collaborative team environment.
What You’ll Do
- Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management.
- Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
- Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
- Maintain data accuracy in SAP’s Order Management system.
- Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
- Track and share KPIs related to customer service performance.
- Cross-train on other accounts to provide coverage when team members are out.
- Support leadership with reporting, analysis, and special projects as needed.
What We’re Looking For
- 3+ years of customer service experience in a CPG supply chain setting.
- Experience working directly with retailers; distributor experience a plus.
- SAP experience strongly preferred .
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
- Strong organizational skills with the ability to prioritize and meet deadlines.
- Process-oriented mindset with a commitment to data accuracy.
- Excellent written and verbal communication skills.
- Positive and collaborative — you value a “no-drama,” team-first culture.
Schedule & Work Environment
- Hybrid: Tuesday–Thursday in-office, Monday & Friday remote.
- Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.