Net2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Job Title :- Customer Support - Payroll (English and Spanish)
Location :- San Antonio TX (Hybrid 3 Days/per week onsite)
Duration :- 11 Months+
This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.
Responsibilities
• Respond to employee queries - Tier 1 and Tier 2
• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
• Triage and manage Tier 1 and Tier 2 cases accordingly
• Manage outbound communications with respect to associate queries
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Prioritize and manage concierge service requests
• Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
• Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
• Support Total Rewards in Spanish as required
• And all other duties as assigned
Qualifications we seek in you!
Minimum Qualifications
• Any graduate/postgraduate.
• Excellent verbal, written, presentation, and interpersonal skills
Regards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax: (201) 221-8131
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn: