Customer Support Representative

Our client a leading global provider of information-based analytics and decision tools for professionals and businesses is looking for a Customer Service Representativ e to join their team in Alpharetta, Georgia ! This is a 6-month contract hybrid position!

As their Customer Service Representation you will be supporting the Consumer Center which responds to inquiries from consumers requesting information. You will be responsible for providing timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. This is an email and call driven position interfacing with customers and colleagues on balances due.

• Analyze customer account data, including billing contact information, undeliverable emails, and collection strategies
• Coordinate customer communication using a mail merge program
• Approve resolutions for customer service or billing complaints (e.g., issuing refunds, adjusting bills)
• Serve as an escalation point for client/customer concerns
• Approve referral of unresolved complaints to appropriate departments for further investigation
• Review, monitor, and audit records of customer interactions and transactions
• Record details of inquiries, complaints, comments, and actions taken
• Obtain and evaluate all relevant information to assess the validity of complaints and identify possible causes

Qualifications:

• High School Diploma required. College Degree preferred

• 3+ years of experience in accounting, collections or customer service/billing required.

• Proficiency in Excel