Hourly Range $36-$42hr
Job Brief
Conducts technical diagnoses and repairs of all equipment at our facilities, customer sites, or business partner locations. Provides technical assistance to internal, external parties, and individuals.
Responsibilities
- Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions
- Provides effective and efficient technical assistance, in person or on the phone
- Performs and/or assists with field and shop repairs.
- Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
- Resolves product issues through effective identification, documentation, and communication with all affected parties.
- Assists in maintaining technical manuals.
- Assists in maintaining related service department files and office records.
- Knows and understands operating and technical procedures and workplace instructions.
- Perform various other duties and activities as assigned by supervisor.
Requirements
- High school diploma required,
- Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook.
- Must possess good communication skills and verbal and written fluency in the English language.
- Able to interpret some technical instructions, diagrams, flow charts,
- Must be willing and able to work overtime and on weekends or on call duty and be willing and able to travel up to but not limited to 80%, including internationally.
- Must have a valid passport and driver’s license.
- 2 years of directly related training and/or experience.
- Must be able to lift up to 50 lbs,