National Customer Service Specialist

MBA Consulting Services, Inc. is looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 help desk support, and ensure accuracy in critical data files and records.

If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

This position does not allow for remote/telework flexibility.

Responsibilities

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 help desk operations by addressing escalated customer inquiries and resolving issues.

Basic Qualifications

• High School diploma or equivalent
• 2-3 years experience in customer service, helpdesk/call center operations, or materials ordering support.
• Advanced proficiency in MS Excel, Access, and CSV files.
• Familiarity with MS Teams.
• Strong communication, multitasking, and problem-solving abilities.
• A proactive and adaptable mindset with the ability to work under pressure.
• Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Preferred Qualifications

• Undergraduate degree

Additional Details

• Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS
• Schedule: Monday-Friday, 6:00 AM – 2:30 PM CT, or 11:00 AM - 7:30 PM CT
• Position Type: Non-exempt, 40-hour workweek
• Length of Position: 1 year with the potential of being extended an additional year

MBA Consulting Services, Inc. (MBA CSi) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, engineering, professional services, and facilities management solutions. We have proven expertise in delivering custom data analytics, digital services, systems engineering, human factor engineering, and infrastructure solutions.

MBA is headquartered in Chantilly, Virginia, has more than 400 employees, and is in 46 locations nationwide. With proven leadership and a 25-year heritage, our reputation has been forged by acquiring and developing the best talent in a values-driven culture of integrity, respect, and quality solutions.

"MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply.”

EOE – Minority/ Female/ Veteran/ Disabled