The Supply Chain Operations Manager is responsible for overseeing and optimizing the end-to-end supply chain and logistics processes, including inventory management, procurement coordination, fulfillment operations, and vendor relations in support of CommuniCare Advantage. This role ensures operational efficiency, cost-effectiveness, and accuracy across all supply chain functions while maintaining a high standard of service delivery. The ideal candidate brings a mix of hands-on operational management, data-driven decision-making, and a collaborative mindset to drive performance, solve problems, and continuously improve processes.
Education: Degree in Business, Supply Chain Management, Operations, or equivalent years of on-the-job experience
Experience: Supply Chain, Logistics, Fulfillment, and/or Inventory Management
Additional Requirements: Strong analytical, organizational, and problem-solving skills
Compliance and Documentation
- Always Adheres to HIPAA guidelines and Respects confidentiality.
- Ensures full adherence to internal policies and external regulatory requirements. Maintains clean audit trails and up-to-date documentation on all processes.
- Maintains accurate records, follows audit-ready practices, and ensures compliance with internal policies and external regulations.
Teamwork and Collaboration
- Collaborates cross-functionally with internal teams such as procurement, finance, program, and facilities to align operational needs, project timelines, and resolve issues effectively.
- Fosters a culture of teamwork by promoting open communication, mutual respect, and shared accountability across departments to achieve common goals.
- Actively contributes to a positive and inclusive team environment by sharing knowledge, supporting peers, valuing diverse perspectives, and engaging in collaborative decision-making and continuous improvement.
Customer Service and Communication
- Serve as a responsive and resourceful point of contact for stakeholders, ensuring their supply chain needs are met accurately and on time.
- Demonstrates a high level of responsiveness, professionalism, and problem-solving skills in support of “Member First” mindset.
- Communicates clearly, understand process improvement, addresses issues with a sense of urgency and transparent resolution
Accountability
- Demonstrates reliability and accountability by adhering to attendance requirements, following proper time-off procedures, attending required meetings, and taking ownership of work performance with pride, accuracy, and timeliness.
- Shows initiative and commitment to excellence by going beyond minimum expectations, acknowledging and learning from mistakes, and consistently approaching work with energy, passion, and a drive to improve.
- Fully accountable for the accuracy, timeliness, and completeness of all supply chain operations. Escalates issues early, communicates clearly, and takes personal responsibility for resolutions and results.
JOB PERFORMANCE
- Maintains strict confidentiality and ensures proper handling of sensitive or high-priority documents by securely storing, routing, and restricting access according to organizational protocols.
- Provides prompt and professional customer service by accurately packaging and shipping all orders within established timeframes, typically within 24–48 hours of receipt.
- Accurately receives, verifies, and processes all member and vendor orders; ensures documentation is completed and entered into appropriate systems without delay.
- Proactively monitors inventory levels daily and replenishes stock to prevent shortages; maintains a minimum stock threshold to ensure uninterrupted fulfillment.
- Records all incoming and outgoing orders using detailed, up-to-date logs that include item descriptions, quantities, dates, and shipping information to ensure full traceability.
- Collaborates with Member Advocates to verify that member orders are accurate, complete, and delivered on time; investigates and resolves any discrepancies or delays.
- Develops and maintains a clearly labeled, organized inventory and shipping system that supports efficient retrieval, packing, and restocking of items.
- Consistently meets fulfillment timelines by preparing and dispatching member orders in accordance with service-level expectations.
- Completes additional duties as assigned with a proactive and solutions-oriented approach, ensuring alignment with departmental priorities.