Technical Customer Service Coordinator - Itasca, IL
$50,000 - $72,000 BOE
Ready to Keep the World Cool—One Ice Machine at a Time?
We’re looking for a hands-on problem solver who’s passionate about service, thrives on technical challenges, and is eager to play a critical role in a fast-growing ice machine manufacturing company. As a Technical Customer Service Coordinator , you’ll be the go-to expert for customers and service partners across the globe, helping ensure their equipment runs smoothly—no meltdowns allowed.
This is more than a technical support role—it's your chance to make a real impact across our service network while working with a team that values precision, hustle, and great customer relationships.
What You'll Be Doing:
- Deliver prompt, friendly, and effective technical support by phone and email
- Troubleshoot equipment issues and recommend the right fix or replacement parts
- Perform diagnostics to customer via phone
- Help lead and support in-person training sessions (we'll make you an expert!)
- Follow up with customers to ensure their machines are performing at their best—and that they’re thrilled with the support
- Track recurring service issues and work with our team to build smarter solutions
- Stay sharp with regular technical training to deepen your knowledge of our systems
- Work closely with our engineering, repair, and sales teams to solve complex challenges
What You Bring to the Table:
- High school diploma or equivalent required
- Proven experience in a technical or mechanical support role preferred
- Previous work in a service or manufacturing environment is a big plus
- Mechanical and technical know-how with a curious, hands-on mindset
- Strong written and verbal communication skills (Spanish a bonus)
- Computer savvy—comfortable using Microsoft Office and ERP systems
- A detail-oriented, organized approach with excellent follow-through
- Self-motivated and comfortable working both independently and in a team
- Willingness to wear multiple hats and thrive in a fast-paced environment
If you're looking for a role where you can grow your skills, work with an energetic team, and keep the cold chain moving—this is the opportunity for you. Let’s keep things cool. Apply today!
Corporate Resources, on behalf of our client located in Itasca, IL, is hiring a Technical Customer Service Coordinator.