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Customer Support Specialist

JMS Staffing
Full-time
Remote friendly (Buffalo)
Worldwide

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will play a key part in supporting our client's business operations by assisting customers, partners, and internal teams. Your primary responsibilities will include delivering exceptional service, responding to inquiries, resolving issues efficiently and professionally, and maintaining thorough documentation of all interactions.


The ideal candidate will have 2–3 years of experience in a customer support role and demonstrate the ability to work independently once trained. Success in this position requires a self-starter who can manage tasks autonomously, show initiative, and exercise sound judgment with minimal supervision. A strong interest in learning and growing within a small, entrepreneurial environment is also essential.